Technical Trainer, Inc.

• In-depth experience in technical training, writing, course development, instructional design, and resource coordination.
• Adept at creating classroom and web-based training and instructional materials, teaching aids, and devices,

              as well as technical manuals and user     guides.

• Excel at collaborating with managers, instructors, and clients to determine training needs.
• Superior communication, diagnostic, technical, and presentation skills.
• Certified Technical Trainer.

PROFESSIONAL EXPERIENCE

• Independent Contract Trainer 2007 - Present

              Technical Trainer

              Provide high-level training efforts for major training organizations including classroom, video conferencing, webinars, and Q&A.

              Pursue emerging training technologies and strategies.

              Oversee aggressive on-site training workshops.

• Riverhead Training, Inc. 2000 - 2007

              Technical Trainer / Operations Manager

              Developed and presented multilevel classroom courses to employees and end users with varying levels of knowledge, skills, and abilities.

              Coordinated ongoing classroom technology and ensured success of day-to-day operations and functionality.

              Assist in development of training materials, technical/troubleshooting manuals, and user guides.

TECHNICAL SKILLS
Server Operating Systems:

• Microsoft Windows Server 2008
• Microsoft Windows Server 2003
• Microsoft Windows Server 2000
• Microsoft Windows Server NT4

Desktop Operating Systems:

• Microsoft Windows Vista
• Microsoft Windows XP
• Microsoft Windows 2000

Desktop Office Suites:

• Microsoft Office 2007
• Microsoft Office 2003
• Microsoft Office XP
• Microsoft Office 2000

Collaboration:

• Microsoft Office SharePoint Server 2007
• Microsoft Office SharePoint Server 2003
• Windows SharePoint Services 3.0
• Windows SharePoint Services 2.0

System Management:

• Microsoft System Management Server 2003
• Microsoft System Configuration Manager 2007

EDUCATION AND CERTIFICATIONS

• Bachelor of Science in Business Administrations;
• Duquesne University, Pittsburgh, PA (1976)
• MCT - Microsoft Certified Trainer
• MCSE - Microsoft Certified System Engineer – Windows 2003
• MCSE - Microsoft Certified System Engineer – Windows 2000
• MCSE - Microsoft Certified System Engineer – Windows NT4
• MCSA - Microsoft Certified System Administrator – Windows 2003
• MCSA - Microsoft Certified System Administrator – Windows 2000
• MCDST - Microsoft Certified Desktop Support Technician
• MCTS - Microsoft Windows Vista: Configuration
• MCTS - Micros ft Office SharePoint Server 2007: Configuration
• MCTS - Microsoft Windows SharePoint Services 3.0: Configuration
• MCP+I - Microsoft Certified Professional + Internet
• MCSE+I - Microsoft Certified System Engineer + Internet
• MCP - Microsoft Certified Professional
• CCA - Citrix Certified Administrator for Citrix Presentation Server 4
• CCA - Citrix Certified Administrator for Citrix Password Manager 4
• CCA - Citrix Certified Administrator for Citrix Access Gateway 4
• CCSP - Citrix Certified Dales Professional for Citrix Presentation Server 4
• A+ - CompTIA A+ Certification

CONFERENCES AND EVENTS

• Microsoft TechEd North America 2008 IT Professionals

              Coordinated by Microsoft Corporation

              Participation as a Technical Learning Guide (TLG)

              June 2008 - Orange County Convention Center, Orlando, FL

• California Community Colleges @ONE Hands-On Institutes 

              Spring Technical Institute

              Coordinated by the @ONE Project from the

              California Community College Chancellor's Office Telecommunication and Technology Infrastructure Program (TTIP)

              Participation as a Facilitator for SharePoint 2007

              March 2008 - Mt. San Jacinto College, Menifee, CA